Processing and Shipping
For all details according to shipping, processing time and other details as VAT, please refer to our FAQ page.
Cancellations may be made within 2 hours after placing your order. During sales or major promotions, no cancellations are possible.
“Instant download files” are available for download as soon as the payment is validated. No refund or cancellation are possible for downloadable files.
Sending back and exchange
In case of a damaged or lost order, or any other issues with the shipping, please contact us rapidly. Refund or replacement is only possible if there's an obvious problem with the order. If a product is damaged after shipping, please send us a picture of it.
Please note that you will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
No refund or cancellation are possible for downloadable files. In case of any trouble, another file can be sent to your e-mail address.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are obviously defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.