Frequently asked questions - FAQ
In case of evident damaged or lost order, or any other issues with the shipping, please contact us rapidly.
Refund or replacement is only possible if there's an obvious problem with the order.
If a product is damaged after shipping, please send us a picture of it.
Please note that customers will be responsible for shipping costs.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
The self-adhesive quality of the paper is guaranteed for two years after purchase. After two years, it is natural that the self-adhesive quality may change and become less effective.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Usual shipping times are 3-5 days for European Union and 5-10 days for the rest of the world.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
VAT is collected directly on orders from the European Union and the UK. This allows a smoother passage through customs and faster delivery.
For the rest of the world (outside EU, UK and Switzerland), the value of the order is declared and the VAT collected by the receiving country according to the regulations in effect.